is due upon completion of the sale. If the item is a
custom order, you have 24 hours in which you may
cancel your order. I prefer Pay Pal for payments.
via priority mail unless otherwise specified. If you
need different shipping options, please contact me.
If you require insurance, delivery confirmation
etc,. please message me before you pay so that I can
add those costs into your bill. If you're ordering
for a specific occasion or need your order faster,
contact me for alternate shipping options. I'm happy
to work with you.
Return / Refund Policy
our products are perishable, all sales are final.
Kimbo's Cookies will be happy to replace any item in
the unlikely event that they are damaged due to
improper packaging. We ask that you inspect the
contents of your order as soon as they arrive to
make sure that it meets with your satisfaction.
Cookies is not responsible for damage or loss as a
result of shipments being returned or being
undeliverable as a result of incorrect address
information you supply to us, or for the inability
of the recipient to receive the package on the date
that you specify.
great care in packaging our products, however please
realize that we are not in control of the delivery
process through third parties. We will provide you
with the confirmation number to follow the process
of the delivery. We will not be held liable for
shipping problems that may occur as a result of
third party's actions. Any complaints of that nature
should be referred to the appropriate shipping
Shipping and handling charges are not refundable.